FAQs
GENERAL
TICKETS, PACKAGES & WRISTBANDS
Can I make changes to my ticket ?
Tickets are non transferable.
Are table packages available?
Yes, please contact us via DM for any table enquiries.
What happens if the event dates change or the event gets cancelled ?
Should the event get cancelled, we will issue a refund for your ticket.
The standard package comes with access to all events except for the boat party, whereas VIP gives you boat party access as well as access to VIP areas, queue jump, priority wristband collection, designated bar and more.
Wristband collection will take place on the 11th of July, the location will be announced on our Instagram when the itinerary is released closer to the date.
Wristbands are not replaceable and you will be required to purchase a new ticket subject to availability.
TRAVEL
We recommend staying within Jumeriah Village or Downtown Dubai. Allowing you to get around quickly and easily.
Dubai International Airport is the closest airport to Downtown Dubai, being 20 minutes drive away.
Flights are not included in any of the packages, so you will be responsible for booking your own flights.
We suggest arriving on the 25th of September 2025 and departing on the 30th of September 2025, to make sure you don’t miss any events.
ABOUT DUBAI
Dubai is located in the United Arab Emirates (UAE), a country in West Asia on the eastern coast of the Arabian Peninsula. The city of Dubai sits on the coast of the Persian Gulf, bordering the emirate of Abu Dhabi to its south and the emirate of Sharjah to its northeast.
The official currency of Dubai and the UAE is the UAE Dirham (AED). It is abbreviated as DH or Dhs.
Arabic is the official language spoken in Dubai.
The weather is good in September, you can expect temperatures around 38-40 degrees.
SAFETY & EMERGENCY
In case of an emergency, you can call the following numbers while anywhere in the UAE: 999 for Police. 998 for Ambulance. 997 for Fire Department (Civil Defence)