Privacy Policy of Vibes Overseas 2025
At Vibes Overseas 2025 (referred to as “we,” “us,” or “our”), we prioritise your privacy and are committed to safeguarding your personal data. This Privacy Policy explains the types of personal information we collect, how we use it, and the measures we take to protect it. Our goal is to ensure you remain in control of your information and trust us with its handling.
Should you have any questions or require further clarification regarding this policy, please do not hesitate to contact our Data Protection Officer using the details provided in the ‘Contact’ section below.
If we introduce significant changes to our privacy practices, we will inform you accordingly and, where necessary, seek your consent.
Privacy Notice:
This Privacy Notice has been crafted with your interests at the forefront. Depending on your interactions with us, the specific application of this policy may vary. For instance, if you:
Purchase a ticket for one of our events: We will use the information provided to fulfil our contractual obligations to you, including delivering the service you have requested, and, where consented, informing you about other events that may interest you.
Browse our websites: We utilise cookies to personalise your experience and provide a seamless and tailored service.
The following sections detail your choices and rights in various scenarios.
Information We Collect and Sources
We collect different categories of personal information when you create an account, purchase tickets, interact with us, and use our websites, applications, and social media platforms.
Account Creation and Purchases: When you create an account or purchase a product from us (such as tickets or merchandise), we collect your contact and billing information.
Event Participation: When you purchase tickets for our events or those we co-promote, your data is shared with us by ticket vendors or the venues organising these events. This may include your name, contact details, and ticket purchase information, including the number of tickets and seat assignments.
Event Attendance: We may collect information from you via (i) video surveillance (signs will be displayed where cameras are in use), (ii) registration for our free Wi-Fi service, or (iii) cashless payment wristbands that may be used for event access and purchases.
Online Interaction: We collect technical data, such as your browser type, device information, IP address, location, and activity on our website or app.
Social Media: If you engage with social media features on our platforms, the social media site may provide us with information about you.
Accessibility Requirements: If you notify us of specific accessibility needs, we will collect relevant information to ensure you have the best possible experience at our events.
We use your information for various purposes, including event access, marketing, and legal compliance. Below are the key ways we use your personal data:
1. Contract Performance: We process your data to fulfil our obligations to you, such as:
Processing and confirming orders.
Handling payments and providing customer support.
2. Legitimate Business Interests: We may use your data for the following purposes:
Conducting market research to improve and personalise our services.
Sending customer service communications, such as booking confirmations and event reminders.
Detecting and preventing fraudulent activity and ensuring the proper use of tickets.
Personalising the services we offer, for example, by recommending relevant events based on your previous purchases.
3. Personalisation and Marketing: With your consent, we may personalise your experience and marketing communications based on your preferences and behaviour:
Delivering tailored offers and content via email, push notifications, SMS, and social media platforms.
Providing location-based services via our apps, such as notifications of nearby activities and events.
Conducting crowd management analysis to optimise resources and improve your event experience.
4. Health Data for Accessibility: If you provide us with information regarding accessibility requirements (such as health-related data), we will process it only when you have provided explicit consent.
We may share your information with the following parties:
Event Partners and Co-Promoters: Such as artists, promoters, record labels, venues, and other entities involved in organising or providing services at the event.
Third-Party Service Providers: These include companies providing IT infrastructure, marketing, and technical support.
Government Agencies: As required by law or for regulatory compliance purposes.
Business Successors: If our business is sold or transferred, your data may be transferred as part of the transaction.
You have several rights regarding the personal data we hold about you, including the ability to:
Withdraw consent: If you have consented to the processing of your data (e.g., for marketing), you can withdraw your consent at any time.
Access your data: You can request a copy of the personal information we hold about you.
Correct or update your information: You can update your details via your account or by contacting us.
Object to processing: You can object to our processing of your data for certain purposes, including direct marketing.
Request erasure: In some cases, you can request the deletion of your personal data.
Contest automated decisions: We do not typically engage in automated decision-making, but you have the right to contest such decisions if they occur.
To exercise any of the above rights, please contact us at contact@vibesoverseas.com
Note that your rights may differ depending on your place of residence, and we may not always be required to comply with your request.
We have implemented appropriate technical and organisational measures to protect your personal information. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or for as long as required by law.
We may store your information in different jurisdictions, including locations outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as:
Standard Contractual Clauses: Approved by the European Commission.
EU-US Privacy Shield: For transfers between the EEA and the United States.
Binding Corporate Rules: In the case of global transfers.
Your personal data will be retained for as long as required to provide the services requested and for compliance with legal obligations. For example, video surveillance footage will be retained only as long as required by local law.
If you have any questions regarding this Privacy Policy or would like to exercise any of your rights, please contact our Data Protection Officer at contact@vibesoverseas.com
We are dedicated to addressing your concerns.